Shipping Policy for Offsouth

Order Processing Time

• Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
• You will receive an email notification once your order has been shipped, including a tracking number.

Shipping Rates and Delivery Times

• We offer flat-rate shipping for all domestic orders within the [Country].
• Standard Shipping: 3-7 business days
• Expedited Shipping: 1-3 business days (additional charges apply)

International Shipping

• International shipping is available to select countries. Shipping rates and delivery times vary based on the destination.
• Customs and import duties may apply and are the responsibility of the customer.

Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.
• You can track your order using the tracking link provided in the email or on our website under the "Track My Order" section.

Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact us immediately at offsouthph@gmail.com with your order number and details.
• We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.

Shipping Address Changes

• If you need to change the shipping address after placing an order, please contact us as soon as possible at offsouthph@gmail.com.
• Once an order has been shipped, we cannot change the delivery address.

Returns and Exchanges

• For details on our return and exchange policy, please refer to our [Return Policy] page.

Contact Us

• If you have any questions about our shipping policy, please contact us at offsouthph@gmail.com.